Welcome

Item(s) can be returned for store credit within 14 days of receiving your order only if there are: 

• No visible signs of wear or use including deodorant, makeup, or perfume. 
• No signs of clothing or cloth goods being washed 
• Include the original printed receipt or proof of purchase
• All items must be in the original condition that you received it. 

Item(s) that CANNOT be returned for store credit include: 

• FINAL SALE and CLEARANCE items
• Gift Cards

Please place your order number outside the package and ship to the address below: 

8151 Eckhert road San Antonio, Texas 78240 United States

Return Shipping:

Customers are responsible for the return shipping costs. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once item(s) arrive, La Carreta Mexican Imports will review your order for exchange eligibility and reserves the right to deny any exchanges if item(s) are in bad condition. La Carreta Mexican Imports will only issue store credit, not refund items returned nor the value of the returned shipping paid. 

Damages and Issues: 

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. 

Exhanges (No Refunds): 

We will notify you once we have received and inspected your items and will let you know if you were approved or denied for our online store credit. The best way to ensure you have received store credit through our gift cards is to provide a correct and reliable email address. Upon approval, you will receive a unique code you'll be able to provide during checkout. 

Cancellation:  

Orders cannot be canceled after 48 hours. Cancellations do not apply if the order was already sent out and tracking has been provided. Please be sure of your purchase so that you do not stumble upon issues with your order. 

Please Consider The Following: 

La Carreta Mexican Imports is a small business with a very small team handling online and in-store purchases. We work with artisans directly in different states in Mexico. Items are all handmade and most importantly, unique. Please keep this in mind when purchasing and expect variations from our onine catalog.